+----------------------------------------------------------------------------+
                      ZTreeWin Troubleshooting &
                      Frequently Asked Questions
+----------------------------------------------------------------------------+

Q1:  When I start ZTreeWin, why are no files visible, and all directories have
     a '+' beside their name?
A:   The default 'logging method' of ZTreeWin is 'root only'.
     To tell ZTreeWin to log an entire drive, you can do one of the following:
        - Open the configuration module (via Alt-F10) and set the option on
          page 1-P, 'Disk logging method' to 'full disk'.
        - In the [L]og command, press F2 to change the method to 'full disk'.
        - Press '*', (or use Alt-Log/Branch), to fully log the current branch.

Q2:  How do I set the window size of ZTreeWin?
A:   The size of the window is determined by the text-mode of ZTreeWin, (for
     example, 80x25), and the font being used, (when running in a window).
     Use Alt-F8 to change the width, Alt-F9 to change the height or Alt-F7 to
     maximize the window size.  To set the default window size, use Alt-F10 to
     configure options 2-A and 2-B.  To change the font used in windowed mode,
     you must edit the ZTreeWin shortcut properties, (right click on the
     shortcut, and select 'Properties').  When maximized with Alt-F7, ZTreeWin
     uses the maximum size reported by Windows, which may cause its borders to
     go off screen, or even some text to be chopped.  Use the /MAX= command
     line switch to adjust the size used by ZTreeWin in maximized mode.
     For example /MAX=-1:-2 will set a max size 1 row shorter and 2 columns
     narrower than that reported by Windows.

Q3:  I want to change the screen settings in my ZTreeWin shortcut, but the
     options are not available.
A:   If, in Win95/98/ME, your shortcut points to ZTW.EXE, it should instead
     point to ZTWIN.BAT, in order to display the advanced shortcut properties.

Q4:  How do I make ZTreeWin run in 'fullscreen' mode?
A:   If ZTreeWin is running in a standard sized window, (80x25, 80x43 or
     80x50), you can switch to/from fullscreen mode at any time using
     Alt-Enter.  To set ZTreeWin to open in fullscreen mode by default, you
     must edit your shortcut properties to select 'fullscreen' as opposed to
     'windowed'.  If you switch to fullscreen mode with a non-standard sized
     window, you may need to use Alt-F7 to have ZTreeWin redraw the screen
     correctly.  Note that fullscreen mode is not supported by Windows Vista
     or windows 7.

Q5:  After running programs from ZTreeWin, why does the window shrink?
A:   When the window in which ZTreeWin is running uses a font setting of AUTO,
     the window will shrink when ZTreeWin closes.  To prevent this, set a fixed
     font in the shortcut properties.

Q6:  I pressed 'maximize' on the toolbar, now ZTreeWin is fullscreen - how do
     I get back in a window?
A:   To return ZTreeWin to windowed mode, press Alt-Enter.  (The toolbar and
     the Alt-Enter key are function of Windows, not ZTreeWin).

Q7:  How do I make Alt-Q exit to the current directory in a command prompt?
A:   For this to work, it is necessary to start ZTreeWin using ZTWIN.BAT.
     ZTWIN.BAT is created in the ZTreeWin directory the first time you Quit
     ZTreeWin.

Q8:  I edited my ZTWIN.BAT, but every time I quit ZTreeWin my changes are gone!
A:   ZTWIN.BAT is rewritten each time you Quit, to support Alt-Quit.  You
     should instead create a new .BAT file that contains all the settings you
     want, and calls ZTWIN.BAT, passing your command-line parameters to it.

Q9:  After I upgraded to a newer version of Windows, ZTreeWin stopped working!
A:   Delete the existing ZTreeWin desktop shortcut, and manually create a new
     one.  For Win95/98/ME, point your shortcut to ZTWIN.BAT.  In NT/2000/XP/
     Vista/Windows 7, you can point directly to ZTW.EXE.

Q10: When I try to use the Alt-F5 command to open a .ZIP (or other archive)
     file, the screen flashes, but nothing else seems to happen.
A:   Some ATI and nVidia video software 'hijack' the Alt-F5 command.  You can
     use Shift-Alt-F5 in these cases.  Alternatively, with ATI you can go into
     "Display Properties / Settings / Advanced / Options," and uncheck
     "Enable ATI taskbar icon application".  With nVidia you can right-click
     the Desktop and use "nView properties" to release the Alt-F5 hot key.

Q11: How do I make 'TurboZip' (or whatever) the default archiver?
A:   Edit ARCHIVER.BB2, and move the lines for your preferred default archiver
     to the top of the file.  First save a backup of ARCHIVER.BB2 in case it
     should become 'messed up'!  Be sure to move the entire section exactly
     as-is, including any blank lines.

Q12: How do I manage 'spanned' archives with ZTreeWin?
A:   ZTreeWin can be used to create a spanned (multi-volume) archive if the
     archiver selected does this by default for removable media, (for example
     PKZip 2.50).  Otherwise, you can manually add the required parameters to
     the archive command line before actually launching the archiver.

Q13: Why does the screen blink after I run an external program?
A:   This is a known restriction in ZTreeWin caused by the use of 'bright'
     background colors.  Until a solution is devised, it is advisable to use
     just the basic 8, (dim), background colors in your ZTreeWin color scheme.

Q14: How do I start ZTreeWin in a specific directory?
A:   ZTreeWin will start by default in the current directory, (or the working
     directory of your shortcut).  To start somewhere else, either make that
     directory current before loading ZTreeWin, or change the working directory
     of your shortcut, or pass the desired pathname to ZTreeWin as a command-
     line parameter, (for example, ZTW C:\DOCS).

Q15: Why doesn't the Free Memory display (under eXecute) match the MEM command?
A:   The MEM command displays memory available to the MS-DOS session running
     the command.  ZTreeWin uses the Win32 API to display available SYSTEM
     memory.

Q16: How do I view my .DBF files like I did in XTree?
A:   ZTreeWin comes with a 'native' .DBF viewer, (ZTW_VDBF.EXE), which is
     launched using the Open command.  ZTreeWin's internal viewer does not
     provide 'formatted' viewing of special file types - for this, you will
     need the help of third-party viewer programs.

Q17: How do I use my .XYZ viewer from within ZTreeWin?
A:   ZTreeWin supports the use of external viewers and other applications
     via the use of the Open command.  If the file you wish to open is
     a known file type for an associated application, there's nothing else to
     do - just highlight the file and press 'O' for Open.

     If, on the other hand, the viewer is not associated with a file type, you
     must create a simple .BAT file, named to match the extension of the file
     type for which you wish to use it, (for example DOC.BAT).  The contents of
     this .BAT should specify the external viewer to run, with the necessary
     %1-%8 parameters to pass the current filename, (see F1 Help on Alt-Batch
     for the meaning of the % values, and see the supplied sample *.BA_ files).

Q18: Can I use the XYZ viewer from my copy of XTreeGold (for DOS) in ZTreeWin?
A:   Yes, it is possible to make use of the graphics viewers from XTreeGold
     under ZTreeWin, (others do not work, unfortunately, as they cannot be
     executed from a command prompt).

     As an example, here is how you can view Autocad .DWG files from ZTreeWin,
     using the XTreeGold v3.0 DWG viewer: (This assumes ZTreeWin resides in
     C:\ZTREE):

       -Copy files EGAVGA.BGI, XTG_VGA.DRV and XTG_GDRV.XTP to C:\ZTREE.
       -Copy XTG_GDWG.XTP to C:\ZTREE and rename to XTG_GDWG.EXE.
       -Create a file in C:\ZTREE called DWG.BAT, the contents of which is:
          @C:
          @CD \ZTREE
          @XTG_GDWG.EXE %1 XTG_VIEW.TMP XTG_GDRV.XTP
       -Then, just highlight a .DWG file, and press 'O' for Open.

Q19: How do I display long filenames?
A:   Either use a different Alt-F file display mode, (or set permanently with
     Alt-F10), use Alt-I for extended file information, or press 'R' for Rename
     to display the current name, (and then Esc to cancel the function).
     You can also adjust the width of the extension for display using the
     Shift-Left and Shift-Right commands.  Use Shift-Home to reset.

Q20: When I Quit ZTreeWin, I get a Windows error message.
A:   There are some cases where a video-related problem can cause a crash
     in 'WINOLDAP'.  To avoid this, either set the window font in the ZTreeWin
     shortcut from AUTO to a fixed size, or add /Y to the command line.

Q21: Why are my files all displayed in different colors?
A:   ZTreeWin adds the ability to color-code your files based on their name or
     attributes.  Please refer to ZCOLORS.INI for information on customizing
     the colors.  If you really dislike it, just rename or delete ZCOLORS.INI!

Q22: Why won't ZTreeWin let me change the timestamp of a file to an odd number
     of seconds?
A:   This is a limitation of the Windows FAT file-systems, which store the
     seconds of a timestamp in a packed format in multiples of 2.  (NTFS does
     not have this limitation).

Q23: Why doesn't ZTreeWin let me access a file or directory name containing a
     copyright (or other extended character) symbol?
A:   ZTreeWin is a console application, and is restricted to displaying
     characters from the current OEM codepage.  Normally all characters can
     be converted from ANSI to OEM for display, but there may be exceptions.
     In such cases, try using the /O command line switch to disable this
     translation.  It may cause other characters to be displayed with the
     wrong symbol, but you should now at least have access to all directories
     and files.

Q24: How do I tell ZTreeWin to print to my USB-attached printer?
A:   It is not necessary to tell ZTreeWin which port your printer is attached
     to.  In the print function, use the 'Print to:' option, then press TAB
     until you see the name of your printer.  If printing directly to the named
     printer does not work, you should instead use the option 'Windows drivers',
     then select your printer from the Windows print dialog when it opens.

Q25: Suddenly now, when I try to start ZTreeWin, I get a message that says the
     program cannot be run.
A:   Under Win9x, make sure you still have a file called CONAGENT.EXE in the
     \Windows\System directory.  Certain utilities delete this, assuming it's
     no longer needed!

Q26: After upgrading/installing Norton Internet Security, whenever I try to
     use the Edit command, or run an external command from ZTreeWin, my whole
     system locks up!
A:   There appears to be an issue with NIS2003 that prevents ZTreeWin from
     launching a new command shell, if it itself was loaded from one.
     The solution is to create a new shortcut that launches ZTW.EXE directly.

Q27: Can ZTreeWin be used safely with FAT32 and NTFS?
A:   Yes!  ZTreeWin accesses devices only through the API, so it is fully
     compatible with FAT16, FAT32 and NTFS, (and even HPFS under NT).

Q28: Does ZTreeWin work in DOS?
A:   No, ZTreeWin is a Win32 program, and will not run under DOS, or Win32s
     with DOS.

Q29: How did you get the source code for XTreeGold?
A:   I didn't!  This is completely my own work.  Of course, I take no credit
     for the most of the design.  (Thanks Jeff!  See: http://www.xtree.com).

Q30: What is ZTreeWin written in?
A:   ZTreeWin is about 70,000 lines of C code.
     Currently compiled with MS Visual C++ 6.0, under Windows XP Professional.

Q31: When I quit ZTreeWin, why do I have to manually close the black DOS
     window that's left?
A:   Under Windows 9x/Me, it is necessary to edit the ZTreeWin shortcut
     properties, and enable the "Close on exit" option.

Q32: Why do I get a User Account Control (UAC) message in Vista/Windows 7?
A:   In order to provide access to actual protected directories and files in
     Vista & Windows 7 (rather than virtual copies of these directories and
     files), applications like ZTreeWin must request access when they run.
     ZTreeWin requests the highest level privilege elevation available to that
     user.  If the highest level is administrator, Vista/Windows 7 require the
     user to confirm this elevation with this UAC dialog (even though the user
     is already logged in with administrator privileges).  The alternative is
     to disable UAC, which removes this malware protection entirely.

Q33: Why doesn't ZTreeWin see my mapped network drives under Vista/Windows 7?
A:   A feature of Vista/Windows 7's UAC hides mapped drive letters from the
     elevated ZTreeWin session.  To solve this, you can either add the following
     registry key:
     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
     EnableLinkedConnections =(dword)1
     or, add a startup macro to run a 'NET USE Z: \\server\share' command.

Q34: Why are some of my directories, such as C:\Temp, not being logged?
A:   ZTreeWin uses a configuration file called ZNOLOG.INI to specify a list of
     directories to be excluded from full disk, and branch logging.
     See this file for details on how to configure and/or disable this feature.

Q35: Why can't I access directories such "Documents and Settings" under Vista/Windows 7?
A:   Vista & Windows 7 has moved several common directories and replaced them
     with 'junctions' that point to the new location (such as "Users" in this
     case).  There is really no reason to access the old locations - they still
     exist primarily for backward-compatibility with older programs.  Use Alt-F10
     option 2-J to hide junctions from the directory tree entirely, or see ZNOLOG.INI
     for a method of preventing them being logged.

Q36. How do I launch ZTreeWin from a script with a specific icon?
A:   Create a shortcut with your preferred icon and launch something like this:
     (note that quotes are not required).
     RunDll32.exe shell32.dll,ShellExec_RunDLL %UserProfile%\Start Menu\Utilities\ZTree Windows.lnk

Still have problems?  Send an e-mail to support@ztree.com
